Decrease front-desk staff burnout with an appointment scheduling system
Manual appointment scheduling, managing doctor’s shifts and free slots, registration of patients, payments, and insurance coverage are some of the many tasks of the front-office staff. Doing this manually results in lengthy wait times for appointments, no-shows, many patients in the waiting rooms, etc.
Embracing technology is the key. Healthcare providers must find digital solutions that will help save staff time, reduce burnout, and create more time for staff to focus on higher-value tasks like providing a great patient experience.
Kailo to the rescue
Here are three ways Kailo can help your front-desk staff maximize efficiency and decrease burnout.
With Kailo patients can schedule appointments online
Self-scheduling is an excellent option for patients and front desk staff alike. This type of scheduling streamlines workflow by reducing the number of phone calls front desk staff receives daily. By automating this process, mistakes can be greatly reduced.
Kailo sends appointment reminders
Kailo sends reminders and notifications for every appointment, and patients can confirm, cancel, or reschedule with a few clicks.
Automatic reminders reduce no-shows, improve scheduling accuracy, and eliminate the time-consuming task of manually looking for free slots when rescheduling appointments.
Advanced shift planning
Having to work on shifts and schedules around vacation time, personal requests for time off, and other elements sometimes can be exhausting for the administrative front-desk staff. With build and manage optimized shifts and assignments in days, weeks, or months, with slots and breaks, increase room or location utilization, and improve your physician performance.
Billing and payment accuracy
For maximum efficiency, Kailo can integrate with any insurance provider’s system to streamline the process of payment.
In conclusion
By using technology to automate manual processes, healthcare providers can reduce front-desk staff spending on unnecessary tasks, combat burnout, and deliver a modern experience and improved care delivery for patients.
See Kailo in action, book a demo now.
