No-shows, no problem: Managing no-shows in your clinic

Life happens! From work meetings to transportation issues, or childcare responsibilities to the classic “I’m sick.” there are many reasons patients miss appointments. But, it’s not a secret that those missed appointments are very frustrating and can disrupt the flow of the day and cut into the profit. 

In this article, we’ll discuss some features that Kailo has and they can help you reduce and prevent no-shows and last-minute cancellations. 

How Kailo helps you prevent no-shows

Kailo’s goal is to engage your patients in a way that is intuitive and reduces work for your staff. It offers a few features that can significantly reduce no-shows. 

Automated appointment reminders

Kailo’s reminder feature is about sending SMS reminders to your patients about their appointments and allowing them to confirm, cancel, or reschedule, and synchronize with your calendar. The synchronization is great because if a canceled or rescheduled appointment happens it immediately frees up slots in your calendar so other patients can schedule them. 

The rescheduling process is easy and intuitive, ensuring that even patients who aren’t tech-savvy can navigate it easily. 

Online appointment scheduling

The fondness for online appointment scheduling among healthcare consumers has been rising steadily over the years. More than two-thirds of patients (67%) prefer online appointment scheduling and this dramatically can increase show-up rates. When patients can choose one time from multiple dates and slots and have time to think about it are more likely to keep their appointments. Allowing patients to schedule appointments online is a way to futureproof your practice or clinic.

Virtual care

Telemedicine is an important part of the digital patient experience. It’s much more convenient and affordable for patients than in-person visits. When patients can see their doctor from home or their office at work, they don’t have to take as much time off work, don’t have to be stuck in traffic jams, waste time in waiting rooms, etc. Therefore no-show rates are generally lower for telehealth visits because it is much easier for a patient to show up for their visit.

In conclusion

Reducing no-shows is possible when patients are empowered with the right tools. Kailo can help healthcare organizations streamline the appointment process, avoid empty timeslots, and reduce lost revenue from no-shows. Learn more about Kailo and book a demo today.